Terms & Conditions

Welcome to Nathlibai. These Terms & Conditions govern your use of our website and services. By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Cancellation Policy, and all other policies published on our website.

If you do not agree with any part of these Terms & Conditions, please refrain from using this website.

About Nathlibai

Nathlibai is a Jaipur-based jewellery brand offering carefully curated artificial jewellery inspired by the rich heritage, craftsmanship, and cultural traditions of Rajasthan.

For any questions regarding these Terms & Conditions, please contact us:

Email: nathlibai.pinkcity@gmail.com

Phone: +91 96800 45947

Eligibility

By using this website, you represent and warrant that:

You are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into legally binding agreements.
The information provided by you is accurate, complete, and up to date.

Nathlibai reserves the right to refuse service, suspend accounts, or cancel orders if false or misleading information is provided.

Products & Product Information

We strive to display product descriptions, images, colours, and specifications as accurately as possible.

However:

Product colours may vary slightly due to screen settings, photography, and lighting conditions.
Handmade or artisan-inspired jewellery may have slight variations in finish, texture, or detailing.
Product availability is subject to stock availability.

These variations are not considered manufacturing defects and contribute to the uniqueness of each product.

Pricing

All prices displayed on the website are in Indian Rupees (INR ₹).
Prices are inclusive of applicable taxes unless otherwise stated.
Nathlibai reserves the right to modify prices without prior notice.
Promotional prices, offers, and discounts may be introduced, modified, or withdrawn at any time.

Orders & Acceptance

Placing an order on our website constitutes an offer to purchase.

Nathlibai reserves the right to:

Accept or reject any order.
Limit purchase quantities.
Cancel orders due to pricing errors, stock unavailability, suspected fraudulent activity, payment issues, or any unforeseen operational circumstances.

An order is considered accepted only after it has been successfully processed and confirmed by Nathlibai.

Payments

We accept payments through secure third-party payment gateways.

By making a purchase, you confirm that:

You are authorized to use the selected payment method.
The payment information provided is accurate and complete.

Nathlibai does not store your complete debit card, credit card, or banking information on its servers.

By completing a purchase, you acknowledge and agree to Nathlibai's Shipping Policy, Cancellation Policy, and No Return, No Exchange, and No Refund Policy.

Shipping & Delivery

We currently deliver across India and may expand shipping services to additional locations in the future.

Delivery timelines are estimates and may vary due to:

Delivery location
Courier partner operations
Weather conditions
Public holidays
Unforeseen logistical circumstances

While we strive to deliver every order within the estimated timeframe, Nathlibai shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate shipping information during checkout.

Returns, Exchanges & Refunds

All purchases made through Nathlibai are considered final.

To maintain the highest standards of quality and hygiene, we do not offer:

Returns
Exchanges
Refunds

Customers are requested to carefully review all product details, descriptions, images, and shipping information before completing their purchase.

In the unlikely event that you receive:

A damaged product
A defective product
An incorrect product
A package with missing items

please contact us within 24 hours of delivery by emailing nathlibai.pinkcity@gmail.com.

Your request should include:

Order ID
Clear photographs of the product and packaging
An unboxing video (recommended)
A brief description of the issue

Each request will be reviewed individually, and Nathlibai reserves the sole right to determine an appropriate resolution.

Intellectual Property

All content available on this website, including but not limited to:

Logos
Product photographs
Graphics
Text
Website design
Branding elements
Icons
Images

is the exclusive intellectual property of Nathlibai and may not be copied, reproduced, distributed, modified, republished, or used without prior written permission.

Prohibited Activities

Users agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to website systems or data.
Upload viruses, malware, or harmful software.
Interfere with website functionality or security.
Misrepresent their identity or provide false information.

Violation of these Terms may result in suspension of access, cancellation of orders, or legal action where applicable.

Limitation of Liability

Nathlibai shall not be liable for any indirect, incidental, consequential, or special damages arising from:

Use or inability to use the website.
Delayed deliveries.
Product availability issues.
Technical interruptions.
Customer errors while placing orders.
Incorrect information provided by customers.

Customers are responsible for reviewing product descriptions, images, specifications, and all applicable policies before placing an order.

Under no circumstances shall Nathlibai's total liability exceed the amount paid by the customer for the purchased product.

Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

Nathlibai is not responsible for the content, policies, security, or practices of any third-party websites. Users are encouraged to review their respective terms and privacy policies before using such services.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan.