Return & Replacement Policy

Last Updated: June 2026

At Nathlibai, every piece of jewellery is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition. We encourage our customers to review all product details, descriptions, and images carefully before placing an order.

Please read this policy before making a purchase.

Final Sale Policy

All purchases made through Nathlibai are considered final.

To maintain the highest standards of quality, hygiene, and customer satisfaction, we do not accept:

Returns
Exchanges
Refunds

Once an order has been placed and successfully delivered, it cannot be returned, exchanged, or refunded.

Damaged, Defective or Incorrect Orders

Although every order undergoes quality inspection before dispatch, if you receive:

A damaged product
A defective product
An incorrect item
A package with missing items

please notify us within 24 hours of delivery.

To report an issue, email us at:

📧 nathlibai.pinkcity@gmail.com

Please include the following:

Order ID
Customer Name
Contact Number
Clear photographs of the product
Clear photographs of the outer packaging
An unboxing video (strongly recommended)
A brief description of the issue

Our team will carefully review your request and determine an appropriate resolution if the claim is found to be genuine.

Items Not Eligible for Return or Exchange

The following requests will not be accepted:

Change of mind after purchase.
Incorrect product selection by the customer.
Incorrect size, colour, or design selected while placing the order.
Products that do not match personal expectations.
Products damaged due to misuse, improper handling, or normal wear and tear after delivery.
Sale, promotional, discounted, or clearance products.
Customized or personalized products, where applicable.
Requests submitted after 24 hours of delivery.

Order Cancellation

Orders may be cancelled only before they have been processed or dispatched.

Once an order has entered processing, packing, or has been shipped, cancellation requests cannot be accepted.

For complete details, please refer to our Cancellation Policy.

Important Information

Every product is carefully inspected before dispatch.
Product colours may vary slightly due to photography, lighting conditions, and screen settings.
Slight variations in handcrafted jewellery are part of the product's unique character and are not considered defects.
Nathlibai reserves the right to approve or reject any claim after reviewing the information provided by the customer.
Claims submitted without sufficient supporting evidence may not be eligible for review.
Nathlibai reserves the right to modify this policy at any time without prior notice.