Refund policy

At Nathlibai, we are committed to delivering high-quality jewellery inspired by the timeless heritage and craftsmanship of Jaipur. Every product is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition.

Please read this policy carefully before placing your order.

Final Sale Policy

All purchases made through Nathlibai are considered final.

To maintain the highest standards of quality and hygiene, we do not offer:

Returns
Exchanges
Refunds

We kindly request customers to carefully review product descriptions, images, specifications, pricing, and shipping details before completing their purchase.

Damaged, Defective, or Incorrect Orders

If you receive:

A damaged product
A defective product
An incorrect item
A package with missing items

Please notify us within 24 hours of delivery.

To help us investigate your request promptly, please email us at nathlibai.pinkcity@gmail.com with the following information:

Order ID
Customer Name
Clear photographs of the product
Clear photographs of the outer packaging
An unboxing video (strongly recommended)
A brief description of the issue

Each request will be reviewed individually by our support team. If the claim is found to be genuine, Nathlibai will determine an appropriate resolution at its sole discretion.

Items Not Eligible for Returns, Exchanges, or Refunds

As all sales are final, the following are not eligible for returns, exchanges, or refunds:

Products purchased by mistake.
Change of mind after placing an order.
Incorrect size, style, colour, or design selected by the customer.
Products that do not meet personal preferences or expectations.
Products damaged due to improper handling, misuse, or normal wear and tear after delivery.
Products returned without prior approval from Nathlibai.
Sale, promotional, discounted, or clearance items.
Customized or personalized products, if applicable.

No Return, No Exchange & No Refund Policy

Once an order has been successfully delivered, Nathlibai does not accept requests for:

Returns
Exchanges
Refunds

Customers are encouraged to carefully review all product details before placing an order.

Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has entered processing, packing, or has been shipped, cancellation requests cannot be accepted.

For complete details, please refer to our Cancellation Policy.

Fraudulent Claims

Nathlibai reserves the right to reject any request found to be fraudulent, misleading, abusive, or unsupported by sufficient evidence.

Claims submitted after the specified reporting period or without the required documentation may not be eligible for review.

Our Commitment

Customer satisfaction is important to us, and we strive to ensure every order meets our quality standards before dispatch.

If you experience any genuine issue with your order, our customer support team will carefully review your concern and work towards an appropriate resolution wherever applicable.