Shipping Policy

At Nathlibai, we are committed to delivering your jewellery safely, securely, and on time. Every order is carefully inspected, packed, and dispatched with utmost attention to detail to ensure it reaches you in perfect condition.

If you have any questions regarding your shipment, please contact us at:

📧 nathlibai.pinkcity@gmail.com
📞 +91 96800 45947

Our customer support team aims to respond to all inquiries within 24–48 business hours.

Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.

During festive seasons, promotional events, or periods of high order volume, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email or SMS (where applicable).

Shipping & Delivery Timeline

Within India

Most orders are delivered within 3–7 business days from the date of dispatch, depending on your delivery location and courier partner availability.

Please note that delivery timelines are estimates and may vary due to:

Remote delivery locations
Weather conditions
Public holidays
Courier partner delays
Unforeseen logistical circumstances

While we strive to ensure timely deliveries, Nathlibai cannot guarantee delivery dates due to factors beyond our control.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment is completed.

From time to time, Nathlibai may offer free shipping promotions on selected collections or minimum order values.

Order Tracking

Once your order has been shipped, tracking details will be shared via email or SMS (where applicable).

Customers can use the tracking information provided to monitor the status of their shipment.

Delivery Information

To ensure successful delivery, customers are requested to provide:

Complete shipping address
Valid contact number
Accurate recipient information

Nathlibai shall not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

Delivery Attempts

Our courier partners may make multiple delivery attempts based on their service policies.

If a shipment is returned due to:

Incorrect shipping address
Customer unavailability
Refusal to accept the delivery
Failure to receive the shipment after repeated delivery attempts

The order may be considered undeliverable.

If the customer wishes to have the order re-dispatched, additional shipping charges may apply.

Damaged, Incorrect, or Missing Orders

If you receive:

A damaged product
A defective item
An incorrect product
A package with missing items

Please notify us within 24 hours of delivery by emailing nathlibai.pinkcity@gmail.com.

To help us investigate the issue promptly, please include:

Order ID
Clear photographs of the product and packaging
An unboxing video (recommended)
A brief description of the issue

Each request will be reviewed individually, and if found valid, Nathlibai will determine an appropriate resolution.

International Shipping

International shipping may be available for selected countries.

Delivery timelines, customs duties, taxes, and import regulations vary by destination country and shall be the responsibility of the customer unless otherwise specified.

For international shipping inquiries, please contact our customer support team before placing your order.

Final Sale Policy

All purchases made through Nathlibai are considered final.

We do not offer:

Returns
Exchanges
Refunds

Customers are encouraged to review all product details, sizing information, shipping address, and order details carefully before completing their purchase.

Only requests relating to damaged, defective, incorrect, or incomplete orders reported within 24 hours of delivery will be reviewed by our support team.