Privacy Policy

At Nathlibai, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, browse our collections, or make a purchase.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Shipping and Billing Address
Payment-related information (processed securely through trusted third-party payment gateways)

Non-Personal Information

Device information
Browser type and version
IP address
Website usage data
Cookies and analytics data
Operating system and referral source (where applicable)

2. How We Use Your Information

We use the information collected to:

Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Respond to your inquiries and requests
Improve our website, products, and customer experience
Prevent fraudulent or unauthorized transactions
Comply with applicable legal and regulatory requirements
Send promotional offers, newsletters, and product updates (only if you choose to receive them)

3. Payment Security

Your payment security is important to us.

All payments made on Nathlibai are processed through secure third-party payment gateways that use industry-standard encryption and security protocols.

Nathlibai does not store your complete debit card, credit card, UPI, or banking information on its servers.

4. Sharing of Information

We value your privacy and do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third-party service providers for purposes including:

Payment processing
Order fulfillment
Shipping and delivery services
Website hosting and analytics
Marketing communications (where consent has been provided)
Legal or regulatory compliance

These service providers are obligated to maintain the confidentiality and security of your information.

5. Cookies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember your preferences
Analyze website traffic and performance
Enhance your shopping experience

You may disable cookies through your browser settings. However, doing so may affect certain features and functionality of the website.

6. Data Retention

We retain your personal information only for as long as necessary to:

Process and complete your orders
Provide customer support
Maintain business and accounting records
Comply with applicable legal obligations
Resolve disputes and enforce our policies

Once the information is no longer required, it will be securely deleted or anonymized where appropriate.

7. Marketing Communications

If you choose to subscribe to our newsletter or promotional communications, we may send you updates regarding:

New product launches
Exclusive offers
Festive collections
Brand news and announcements

You may unsubscribe from these communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms.

Nathlibai is not responsible for the privacy practices, content, or policies of those external websites. We encourage users to review the privacy policies of any third-party websites they visit.

9. Your Rights

Subject to applicable laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally permissible
Withdraw consent for marketing communications
Raise concerns regarding the handling of your personal information

To exercise any of these rights, please contact us using the details provided below.

10. Children's Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a minor without appropriate consent, we will take reasonable steps to remove such information.